Luckybaji Privacy Policy – Your Data Is Safe With Us

Luckybaji is a responsible online betting platform. We believe that every member's personal data belongs to them — we are simply its custodians, not its owners. That is why it is our responsibility to keep you fully informed at every step, from data collection through to deletion.

This Privacy Policy applies to users of the luckybaji.best website and its associated mobile app. Any third-party websites or services are governed by their own respective privacy policies.

Luckybaji collects two types of information — what you provide directly, and what is recorded automatically as you use our services.

Information You Provide Directly:

• Name and mobile number (collected at registration).
• Date of birth (for age verification purposes).
• Identity document (during KYC verification).
• Mobile banking or bank account details (for payment purposes).
• Messages and issue descriptions submitted via support chat.

Automatically collected data:

• IP address and device type.
• Browser and operating system information.
• Which pages you visited and how long you spent on them.
• The referring link you came from (referrer).
• Logs of betting and gaming activity.

Luckybaji uses your information solely for the following purposes:

• Service Delivery: Enabling account creation, betting services, payment processing, and a seamless gaming experience.
• Identity Verification: Verifying user age and identity to maintain account security.
• Security: Detecting and preventing fraudulent activity and unauthorized account access.
• Support: Resolving your issues promptly and maintaining a history of past interactions.
• Platform Improvement: Analyzing user behavior to improve service quality.
• Legal Obligations: Compliance with applicable laws and regulations.

Luckybaji never uses your information for ad targeting, selling marketing lists, or direct marketing — not without your explicit consent.

Luckybaji.best uses cookies — small text files stored in your browser that help the site recognize you on your next visit. We use three types of cookies:

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function properly without these.
• Performance Cookies: Data on which pages see the most traffic and where issues arise is used to improve our services.
• Preference Cookies: Remembering your language preference and display settings so you don't have to reconfigure them each time you visit.

You can disable cookies through your browser settings, though doing so may affect certain site features. luckybaji does not use tracking cookies from external advertising networks.

Luckybaji does not generally share your personal data with third parties. However, limited sharing may occur in the following specific circumstances:

• Payment Processors: Only the information necessary to complete a transaction is shared with bKash, Nagad, or your bank.
• Legal Obligations: We may be legally required to provide information in response to a court order or a lawful request from a government authority.
• Fraud Prevention: In cases of serious fraud or criminal activity, the relevant authorities may be notified.
• Technology Partners: Technical service providers may access limited data to keep the platform running — all of whom are bound by strict confidentiality agreements.

Outside of the reasons listed above, luckybaji will never sell your data or use it for advertising purposes under any circumstances. This is a core commitment we stand by.

How long luckybaji retains your data depends on the type of information and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• After account closure: generally retained for up to 5 years for legal compliance purposes.
• Transaction records: retained for a defined period in accordance with financial regulations.
• Support chat logs: retained for 6–12 months.
• Inactive Accounts: If your account remains inactive for more than 2 years, your data may be partially deleted.

If you request account deletion, luckybaji will erase your data as promptly as possible, provided there are no outstanding legal obligations. If any data must be retained after deletion, you will be informed of the reason separately.

As a luckybaji member, you have certain fundamental rights over your own data:

Your payment information is the most sensitive data you share with us, which is why it has its own dedicated layer of protection. luckybaji never stores your full bank account number or mobile banking PIN.

• Payment gateway connections are fully encrypted.
• Your card number or PIN never reaches luckybaji's servers.
• Mobile banking transactions are processed directly through the payment provider's own secure system.
• Every transaction record is stored in encrypted form.

No luckybaji staff member will ever ask for your password, PIN, or OTP over the phone or via chat. If anyone does, it is a scam — report it to our support team immediately.

Luckybaji strictly does not serve anyone under 18. If a minor has registered in error and this comes to our attention, the account will be immediately closed and all associated data deleted.

If you suspect that a minor is accessing luckybaji using your identity or device, please notify our support team immediately and change your account password.

Luckybaji may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified via your registered mobile number or app notification.

Continued use of the service after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.